1. Why should we want to avoid criticizing another’s anger with statements such as, “You shouldn’t feel that way,” or “You have no cause for anger?”
2.Suggest how you might deal with an employee who reacts with tears and denial to every criticism regardless of scope or importance.
3. Why should you avoid dealing with multiple complainers at one time? Is this not more efficient than meeting with them one at a time?
4.Why do you believe HIPAA makes it necessary for even one’s spouse to have written permission to learn one’s condition when hospitalized?
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