Description Week 9 Assignment – HR Training Class SCENARIO Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees. REQUIREMENTS Justify the use of a needs assessment for your company’s proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies. Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). Justify a selected training method for customer service training. Propose two proven ways an organization can motivate employees who have no interest in attending training sessions. Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.
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