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At Writing Estate, we are committed to ensuring the satisfaction of our customers. Our Refund Policy is designed to provide you with clear guidelines on how refunds are handled. Please read this policy carefully to understand the conditions under which refunds may be granted.
1. General Principles
1.1. Customer-Centric Approach: Writing Estate strives to maintain a customer-centric approach to ensure your satisfaction with our services.
1.2. Discretion: All refund requests are evaluated on a case-by-case basis, and the decision to grant a refund is at the discretion of Writing Estate.
2. Eligibility for Refunds
2.1. Cancellation before Assignment: If you request to cancel an order before a writer is assigned, you are eligible for a full refund.
2.2. Assignment in Progress: If a writer has been assigned to your order and work has commenced, you may be eligible for a partial refund, depending on the progress of the writer.
2.3. Quality and Deadline Issues: If the final product does not meet the initial instructions or is not delivered by the agreed-upon deadline, you may be eligible for a partial or full refund.
2.4. Double Payment: If you accidentally make a double payment for a single order, the extra payment amount will be refunded.
2.5. Plagiarism: If you receive a paper that is found to be plagiarized and it is confirmed by our Quality Assurance Team, you are eligible for a full refund.
3. Refund Process
3.1. Request for Refund: To initiate a refund request, you must contact our Customer Support Team within 72 hours of receiving the final product.
3.2. Refund Evaluation: Your refund request will be reviewed and assessed. The evaluation may include communication with the writer and a quality check.
3.3. Refund Amount: The amount of the refund, if approved, will be determined based on the specific circumstances and the degree of non-compliance with your initial instructions or the delay in delivery.
4. Refund Rejection
4.1. Refund Requests Outside Policy: Refund requests that do not adhere to the terms outlined in this policy will be rejected.
4.2. Quality-Based Disputes: If you dispute the quality of a paper, but it is found to be in accordance with the original instructions, your refund request may be denied.
4.3. Failure to Download: If a completed order is available for download in your account but you fail to do so within the specified timeframe, a refund request for this reason will not be considered.
5.1. Refund Processing: Writing Estate will make every effort to process refund requests within 5-7 business days.
5.2. Bank Processing Time: Please note that it may take additional time for the refund to be reflected in your bank or payment provider’s account.
6. Contact Us
If you have any questions or need assistance with our Refund Policy, please contact our Customer Support Team at [your contact information].
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